General Terms and Conditions (GTC)
1. Scope of Application
These General Terms and Conditions (GTC) apply to all orders placed through the online shop of Hundegeflüster Store by customers who are consumers.
2. Contractual Partner
The purchase agreement is concluded with:
Hundegeflüster Store
Owner: Solveig Zumdiek
Schuetzenstrasse 10
31688 Nienstädt
Germany
Email: wuff@hundegefluesterstore.com
3. Conclusion of Contract
By placing an order in the online shop, you make an offer to purchase the products in your shopping cart. We will send you an order confirmation email, which is an acceptance of your offer. The contract is concluded when we accept your offer by sending the order confirmation.
4. Prices and Shipping Costs
All prices are listed in Euros (€) and include VAT. Additional shipping costs may apply, which will be indicated separately during the checkout process.
5. Payment Methods
We accept the following payment methods:
Credit card
PayPal
Bank transfer
6. Delivery and Shipping
We ship within Germany and to select countries. Delivery times may vary depending on the destination. Please note that additional shipping fees may apply for international orders.
7. Right of Withdrawal
Consumers have the right to cancel the contract within 14 days without giving any reason. The withdrawal period is 14 days from the day you or a third party designated by you, who is not the carrier, took possession of the goods.
8. Return of Goods
To exercise your right of withdrawal, please send a clear declaration (e.g., a letter, email) to us. Please return the goods in their original condition within 14 days after withdrawal.
9. Warranty and Liability
We are responsible for defects in the goods as per the statutory warranty regulations. If you receive a defective item, please contact us immediately so we can resolve the issue.
10. Data Protection
We take the protection of your personal data seriously. Your personal data will only be processed in accordance with the applicable data protection laws and our Privacy Policy.
11. Final Provisions
Contracts concluded with Hundegeflüster Store are governed by German law. If any provision of these GTC is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
12. Dispute Resolution
The European Commission provides an online dispute resolution (ODR) platform at https://ec.europa.eu/consumers/odr, which can be used for resolving disputes between consumers and traders.
